Questions, answered

Choose your product, select your size and tap “Add to cart”. Proceed to checkout, enter your details, choose a payment method and confirm. You will receive an order confirmation by SMS or email.

No, you can check out as a guest. An account lets you view your orders and save your addresses for faster checkout.

Yes, before it is dispatched. Message us on WhatsApp +91 63567 25715 or email support@flaira.in with your order number. Once shipped, an order cannot be cancelled. See our Cancellation Policy.

Address changes are possible only before dispatch. Size or quantity cannot be changed once an order is placed — you can cancel it before dispatch and place a new order.

No. Prices include applicable taxes and shipping is free across India. You pay exactly what is shown at checkout.

Most Flaira co-ord sets and tops are available from XS to 4XL. Kurti and palazzo sets come in M (38) to XXL (44), and kaftans are free size. Available sizes are shown on each product page.

Our satin kaftans are free size, with a relaxed cut that comfortably fits up to XXL (44 inch bust). The length is about 46 inches.

Tap “Size Guide” on the product page — it shows the chart for that exact style. Our Size Guide also explains how to measure yourself and has a quick size finder.

We generally recommend the larger size, especially for shirts and structured tops. If you’re unsure, WhatsApp us your bust, waist and hip measurements and the product link, and we will suggest a size.

Co-ord sets are sold as a complete set in one size, unless the product page says otherwise. Every piece listed under “Package includes” comes in the box.

Orders are processed within 1–2 business days and usually delivered within 5–6 business days, depending on your location. Remote areas may take a little longer.

Once your order ships, you’ll receive tracking details by SMS or email. You can also use our Track Order page.

Yes. Shipping is free on every order within India, with no minimum order value.

Check your tracking first. If it seems stuck, message us your order number and we’ll follow up with the courier for you.

Not at the moment — Flaira currently delivers only within India.

You can request an exchange or return within 4 days of delivery. A clear, uncut unboxing video is mandatory. Items must be unused, unwashed and returned with all tags, packaging and pieces. Read the full Returns, Exchange & Refund Policy.

Yes, subject to stock. If your size is unavailable, we issue store credit instead. We recommend one exchange per order; a ₹350 fee may apply to repeated exchanges.

Approved returns are refunded as Flaira store credit, which never expires. We do not refund to bank accounts or UPI.

Message us on WhatsApp or email with your order number and your unboxing video. Please don’t send the parcel until we approve the request.

Return shipping is paid by the customer, unless the item was defective or incorrect. If pickup isn’t available at your pin code, you’ll need to ship the parcel to us.

Within 48–72 hours after your parcel reaches us and passes inspection.

Report it within 24 hours of delivery on WhatsApp with your unboxing video and clear photos. Once verified, we offer an exchange or store credit.

UPI (GPay, PhonePe and others), credit and debit cards, net banking and wallets, as available at checkout, plus cash on delivery.

Yes, on eligible orders and serviceable pin codes across India, as shown at checkout.

Yes. Payments are handled by secure, encrypted payment gateways. Flaira never sees or stores your full card details or UPI PIN.

This is usually reversed automatically by your bank within 5–7 business days. If it isn’t, message us with your payment details and we’ll help.

Add any 3 products to your cart and one of them is free automatically, usually the lowest-priced one. With 5 products, Buy 3 Get 2 Free gives you two free items. No code is needed.

Yes. Use FLY100 at checkout for ₹100 off your first order. It can be used once per customer.

No. Offers apply as shown in your cart and at checkout and cannot be combined with each other — your cart automatically uses the one that applies. See all current offers on our Offers page.

Modern western wear and co-ord sets for women — linen and printed co-ords, cargo sets, skirt sets, peplum and wrap tops, embellished party sets, satin kaftans, kurti and palazzo sets — along with unstitched suit material. Browse everything in our shop.

Usually kurta fabric, bottom fabric and a dupatta, exactly as listed on the product page. Our Unstitched Suit Guide explains how to prepare the fabric and what to tell your tailor.

We photograph every product carefully, but slight differences in colour and shade can occur due to lighting and screen settings. See our Fabric, Colour & Print Disclaimer.

Linen blends, rayon and rayon blends, satin, lightweight cotton, lace, textured woven fabrics and stretchable lycra. Every product page lists its fabric. Read more in Our Fabrics.

Always follow the care label. As a general rule, wash gently in cold water, wash dark colours separately and dry in the shade. Our Fabric Care Guide has tips for every fabric.