Changed your mind? Cancel before dispatch

01When you can cancel

• You can cancel your order at any time before it is dispatched, with no cancellation charge.
• Most orders are dispatched within 1–2 business days, so please message us as soon as you decide.
• Once your order has been handed to the courier, it can no longer be cancelled.

02How to cancel

1. Message us on WhatsApp +91 63567 25715 or email support@flaira.in.
2. Share your order number and the phone number or email used to place the order.
3. We will check the status and confirm your cancellation in writing. A cancellation is final only once we confirm it.

Requests received outside our support hours (Monday to Saturday, 10:00 AM – 5:00 PM IST) are handled in the order they arrive on the next working day.

03Changing your order

• Address or phone number: can be changed only before dispatch. Message us the new details with your order number.
• Size or colour: before dispatch, we can change it if the new option is in stock. The price difference, if any, will be confirmed with you.
• Adding items: we can’t add items to a placed order. Please place a new order instead.
• After dispatch, no changes are possible. Once delivered, you can request a size exchange within 4 days.

04Refunds for cancelled orders

• Prepaid orders cancelled before dispatch are refunded in full to your original payment method. Banks usually take 5–7 business days to show the amount.
• Cash on Delivery orders cancelled before dispatch need no refund, as nothing has been paid.
• This applies only to cancellations. Returns after delivery are refunded as store credit, as explained in our Returns, Exchange & Refund Policy.

05If your order has already shipped

Shipped orders can’t be cancelled or recalled. Please accept the parcel, record your unboxing video and, if needed, request an exchange or return within 4 days of delivery. You can follow your parcel on our Track Order page.

06Refusing a Cash on Delivery parcel

Please cancel before dispatch instead of refusing a parcel at your door. Refused and undelivered COD parcels are shipped back to us at our cost and delay stock for other customers. If COD orders are refused repeatedly, we may offer only prepaid payment on future orders from that phone number or address.

07When Flaira may cancel an order

In rare cases we may need to cancel an order, for example if an item goes out of stock, if there is an obvious pricing or listing error, if the delivery pin code is not serviceable, or if an order appears fraudulent or misuses an offer. If we cancel, we will inform you on WhatsApp or email, and any prepaid amount will be refunded in full to your original payment method.

08Cancelling part of an offer order

Offers such as Buy 2 Get 1 Free, Buy 3 Get 2 Free and FLY100 apply to the order as a whole. If you cancel some items from an offer order before dispatch, the offer is recalculated on the remaining items, and the refund (for prepaid orders) is the difference between what you paid and the new order total.

09Contact