Protect your order · Guide

One video, total peace of mind

An unboxing video is mandatory for every exchange, return and damage claim at Flaira. It takes less than a minute to record and protects you if anything is ever wrong with your parcel. Here’s exactly how to do it.

Mandatory for every claim Takes under a minute Send it on WhatsApp
1takeOne continuous video, no cuts or edits
360°Show the sealed parcel from every side
24hrsTo report damaged, defective or wrong items
4daysTo request an exchange or return
Contents
  1. Why we ask for a video
  2. Before you start
  3. What your video must show
  4. Mistakes that make a video invalid
  5. If the parcel looks damaged on arrival
  6. How to send your video
  7. If your video is too large
  8. Keep the video until your claim is closed

01Why we ask for a video

Every Flaira parcel is checked and packed with care, but parcels travel a long way to reach you. A clear unboxing video is the fairest proof of what arrived — for you and for us. It lets us approve genuine claims quickly, without back-and-forth, and protects every customer from misuse.

An unboxing video is mandatory for every exchange, return and damage claim. Without it, we are unable to accept the request. We recommend recording every unboxing, just in case.

02Before you start

  • Find a well-lit spot and a clean, plain surface like a table or bed.
  • Keep scissors ready so you don’t have to stop recording to look for them.
  • Check your phone has enough battery and storage space.
  • If someone can help, ask them to hold the phone so you can use both hands.

03What your video must show

The sealed parcelTurn it slowly to show every side, with the seal intact.
The shipping labelHold it close so the order number and your name are readable.
Opening itCut the parcel open on camera in one continuous take.
Every pieceUnfold each piece of the set and show it front and back.
Any issueZoom in on any defect, stain, missing piece or wrong item.

04Mistakes that make a video invalid

  • Starting the video after the parcel has already been opened.
  • Cuts, pauses, edits, filters or joining several clips together.
  • A shipping label that is not visible or not readable.
  • Recording in very low light, or keeping the product out of frame.
  • Sending only photos instead of a video.

05If the parcel looks damaged on arrival

If the outer packaging looks torn, wet, crushed or tampered with, start recording before you accept the parcel from the courier, showing the condition of the packaging clearly. Then open it on camera as usual and message us within 24 hours of delivery.

06How to send your video

  1. Message us on WhatsApp +91 63567 25715 or email support@flaira.in.
  2. Include your order number and a line about the issue (size exchange, damage, wrong item and so on).
  3. Send it within 24 hours of delivery for damaged, defective or wrong items, or within 4 days of delivery for exchanges and returns.
Emailsupport@flaira.inOrders, returns, exchanges & any help

07If your video is too large

On WhatsApp, attach the video as a document rather than a video, so it is sent in full quality. By email, upload it to Google Drive and share the link with access set to “anyone with the link”. Please don’t trim or edit the video to make it smaller.

08Keep the video until your claim is closed

Please keep the original video on your phone until your exchange, return or claim is fully completed. We may ask for it again during inspection. Read the full rules in our Returns, Exchange & Refund Policy.

Questions about this guide? Message us on WhatsApp +91 63567 25715 or email support@flaira.in.

Flaira is a brand of LIZA FASHION · GSTIN 24AONPV2649P1Z0 · 4th Floor, 405, Crystal Corporation, Opp. Devi Darshan Soc, Rangani Farm Road, Near Royal Park Soc, Punagam, Surat – 395010, Gujarat, India