Shipping & delivery

01About this policy

This Shipping & Delivery Policy applies to all orders placed on flaira.in. It explains how and when your order is processed and delivered, and forms part of our Terms of Service.

02Order processing

• Orders are processed and dispatched within 1–2 business days after the order is confirmed (and, for prepaid orders, after payment is confirmed).
• Orders placed on weekends or public holidays are processed on the next working day.
• Every order is checked and packed with care in Surat before it is handed to our courier partner.

03Delivery timelines

These timelines are estimates and are not guaranteed. Actual delivery time depends on your location and our courier partners.

04Shipping charges

• Shipping is free on every order delivered within India, with no minimum order value.
• All prices on flaira.in are in Indian Rupees (INR) and inclusive of applicable taxes.

05Cash on delivery

• Cash on delivery (COD) is available on eligible orders and serviceable pin codes, as shown at checkout.
• COD orders may be confirmed with you by phone, SMS or WhatsApp before dispatch.
• Please keep the exact amount ready and make sure someone is available to receive the parcel.

06Tracking your order

• As soon as your order ships, you will receive tracking details by SMS or email.
• You can also check the status any time on our Track Order page.
• If you need an update, message us on WhatsApp +91 63567 25715 with your order number.

07Delivery address & contact details

• Please provide a complete and accurate delivery address, pin code and an active mobile number when placing your order.
• Address changes are possible only before the order is dispatched. Message us on WhatsApp or email with your order number.
• Flaira is not responsible for delays or failed deliveries caused by an incorrect or incomplete address or an unreachable phone number.

08Delivery attempts & returned parcels

• Our courier partners will attempt delivery up to two times. If the parcel cannot be delivered, it is returned to us.
• If you would like us to re-dispatch a returned order, re-shipping charges may apply.
• Repeatedly refusing or not accepting cash on delivery orders may lead us to restrict COD on future orders.

09Delays

Occasionally, deliveries may be delayed by courier operations, weather, local restrictions, festivals, strikes or other events outside our control. We are not liable for such delays, but we will always help you follow up with the courier. If your parcel seems stuck, message us with your order number.

10Lost, damaged or tampered parcels

• If the outer packaging looks damaged or tampered with, start recording a video before accepting the parcel, and contact us immediately.
• Damage or missing-item claims must be reported within 24 hours of delivery with a clear, uncut unboxing video. See our Returns, Exchange & Refund Policy for details.
• If tracking shows your parcel as delivered but you have not received it, contact us within 24 hours so that we can raise it with the courier.

11International shipping

Flaira currently ships only within India. We hope to bring Flaira to more places soon — follow us on Instagram for updates.

12Contact & official channels

For any shipping or delivery question, please contact us only through our official channels: